Terms of Service

These Terms of Service govern access to the Wortol Recruitment OS, its marketing site, APIs, and related services (the "Platform"). By creating a workspace or using the Platform you agree to these terms on behalf of your organisation ("Customer"). If an order form or master agreement is signed with Wortol, that document prevails where it conflicts with these terms.

Each organisation receives an isolated workspace. Workspace admins may invite colleagues who share the organisation's verified email domain and assign roles (admin or recruiter). Users may only access the workspace they are assigned to.

Customer is responsible for the accuracy of user accounts, for keeping credentials secure, and for all activity taking place under its workspace. Notify us promptly of any suspected unauthorised access.

The Platform is a system of action: it forecasts hiring outcomes, recommends interventions, and can execute actions autonomously. Execution is bounded by the automation policies the Customer configures. Actions marked sensitive stay in the approval queue until a human approves them.

Customer is solely responsible for the automation policies it enables and for the consequences of actions taken within them, including spend commitments, outreach volume, and scheduling changes. Every action is recorded in the audit log, and eligible actions can be rolled back where the underlying system supports it.

AI output can be incomplete or wrong. Customer must apply human judgement to hiring decisions and must not rely on the Platform as the sole basis for rejecting a candidate.

Customer retains all rights to the data it uploads or syncs. Customer grants Wortol a limited licence to host, process, and transmit that data solely to provide and secure the Platform. Wortol may use aggregated, de-identified statistics that cannot identify Customer, its users, or candidates to improve the service.

• No discriminatory screening or outreach that violates employment or equal-opportunity law.
• No uploading of personal data without a lawful basis, or of data you are not permitted to share.
• No unsolicited bulk messaging, ignoring opt-outs, or breaching telecoms and anti-spam rules.
• No reverse engineering, scraping, penetration testing without written consent, or resale of the Platform.
• No malware, interference with service integrity, or circumvention of usage limits and access controls.

Connecting an applicant tracking system, telephony provider, or other tool authorises Wortol to exchange data with it on Customer's behalf. Those services are governed by their own terms; Wortol is not responsible for their availability, accuracy, or acts. Revoking a connection stops future syncs but does not delete data already exchanged.

Where SMS or WhatsApp channels are enabled, Customer is the sender of record. Customer warrants it has any consent required, will honour opt-out requests, will respect quiet-hours and local messaging law, and will keep message templates truthful and non-deceptive. Wortol may suspend messaging that generates abuse complaints or carrier violations.

Subscription fees, usage allowances, and billing frequency are set out in the applicable order form or plan. Fees are exclusive of taxes and non-refundable except where required by law. Usage above plan limits (messages, agent runs, seats) may be billed as overage. Late payments may result in suspension after notice.

We aim for high availability but do not guarantee uninterrupted service outside a written SLA. Planned maintenance is announced in advance where practical. Support channels and response targets follow the Customer's plan.

Wortol and its licensors own the Platform, including its software, models, workflows, design system, and documentation. No rights are granted other than the limited, non-exclusive, non-transferable right to use the Platform during the subscription term. Feedback you provide may be used freely without obligation.

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under this agreement, excluding information that is public, independently developed, or lawfully received from a third party.

Except as expressly stated, the Platform is provided "as is" without warranties of any kind, including merchantability, fitness for a particular purpose, non-infringement, or that forecasts, recommendations, or agent outputs will be accurate or achieve any hiring target.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, goodwill, or data. Each party's total aggregate liability is capped at the fees paid or payable by Customer in the 12 months preceding the event giving rise to the claim. These limits do not apply to fraud, wilful misconduct, or death or personal injury caused by negligence.

Customer will defend and indemnify Wortol against third-party claims arising from Customer data, its automation policies, its outreach, or its breach of these terms. Wortol will defend Customer against third-party claims that the Platform infringes intellectual property rights, subject to prompt notice and cooperation.

The agreement runs for the subscription term and renews unless cancelled before renewal. Either party may terminate for material breach not cured within 30 days. We may suspend access immediately for security risks, unlawful use, or non-payment. On termination, Customer may export its data for 30 days, after which it is deleted in line with the Privacy Policy.

We may update these terms and will notify workspace admins of material changes; continued use after the effective date constitutes acceptance. The agreement is governed by the laws of the Netherlands, with exclusive jurisdiction in the courts of Amsterdam, unless a signed order form states otherwise. Questions: legal@wortol.com.